Consumers can submit complaints through the Dubai Consumer app
Dubai Economy will extend its consumer protection services to free zones in Dubai under an agreement with the Dubai Free Zones Council.
The agreement will allow consumers of free zone businesses to raise their complaints to Dubai Economy and have them resolved amicably.
Mohammed Ali Rashed Lootah, CEO of Commercial Compliance & Consumer Protection (CCCP) Sector in Dubai Economy, said the agreement is a significant step towards improving customer happiness and strengthening transparency and competitiveness across business in Dubai.
Lootah said: "We use varied channels, including smart platforms, to improve consumer awareness and make it easier for consumers to raise their complaints and have them resolved efficiently.
"Free zones in Dubai influence customer perceptions on Dubai significantly as they represent a diversity of business activities and consumers.
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"We are delighted to receive consumer complaints related to free zone business and help resolve them as it supports our efforts to make shopping anywhere in Dubai a pleasant experience.”
Dr Juma Al Matrooshi, Deputy to the Secretary General of Dubai Free Zone Council, also expressed his happiness at the agreement and said it would complement efforts to strengthen and streamline free zone business activity.
Last year Dubai Economy received 39,113 complaints, which was 20% higher than the previous year, and almost 63,356 enquiries and suggestions from consumers.
The smart channels of Dubai Economy accounted for 43% of the complaints received.